A workbook in redesigning public services by Leonard I. Ruchelman

By Leonard I. Ruchelman

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Explain. Step 2 Determining Causes Where there is evidence of a public service problem, it is then necessary to identify the cause(s) of the problem. Generally, three types of factors may be involved. First are the behavioral characteristics of the bureaucrats; second are the structural characteristics of the bureaucracy; and third is the political system which has ultimate authority over the bureaucracy. , they are generally unwilling to chance the unknowns associated with change if such change is likely to affect their careers in any way.

The Anatomy of a Public Service Problem: Rebuilding the Wollman Memorial Rink in New York's Central Park 57 Page iv Apendix B. Sample Contracting-Out Agreement 61 Appendix C. Sample Intergovernmental Service Agreements 68 Appendix D. 1 Reviewing the Report 52 Page v Preface This text is a follow-up to an earlier work I published called A Workbook in Program Design for Public Managers. The rationale to such a dual effort is that programming and service redesign are closely related, and if programs are to be successful, it is necessary to develop a clear understanding of their delivery systems.

Third, service disruptions are more likely to happen because of either financial failure of the business organization or because of labor strife. Fourth, because business organizations have to make a profit, this becomes a source of added costs to public service. covert payoffs to secure the contact. To protect against possible abuses, procedures have been devised to assure greater accountability on the part of private contractors. 2, which outlines the basic steps involved in writing a bid proposal.

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